2.1. Working hours: All deliveries are being performed between 9am and 8pm EET. Occasionally, we can perform earlier or later deliveries, but only after an explicit confirmation by a customer service representative.

Date of delivery: You can specify the desired delivery date in the checkout process. BGFlorist is not responsible for incorrectly entered data. 

2.2. Delivery time: You can select a specific time span in which the delivery will be performed. The possible values to be selected are between 9am and 1pm, between 1pm and 5pm and between 5pm and 8pm. The select list will become active upon choosing a delivery date. We are able to perform deliveries in a specific time for certain occasions with fixed time as weddings, funerals etc, but only after consulting a customer service representative in advance.

2.3. Delivery fee: The delivery costs are automatically calculated and added to your cart’s total, based on the recipient’s location. In this sense, selecting the correct location of the recipient is absolutely essential. Orders with intentionally false selected delivery location will be cancelled, if the actual delivery fee is not paid, where applicable.

2.4. Recipient’s address and data: The on-time delivery of your order depends solely from the data you provide during checkout. BGFlorist is not responsible for delayed or cancelled deliveries due to incorrect or incomplete data. 

2.5. Recipient absent: In case the recipient is absent at the time of delivery, we will use the phone number, you provide during checkout, to contact them and arrange a new delivery that fits their schedule. In case the phone number is incorrect or does not answer, we will try to deliver your order to friends, relatives or neighbors, living nearby. As a last resort, we might return your order back to our store and try to deliver it, when we contact the recipient. Note, that should your order be returned to our store, additional 5lv will be added for every further attempt to deliver your order.

2.6. Lack of a product: In case a specific product, needed for the correct preparation of your order is not in stock in our local store at the time, we will seek your advice for an eventual substitution of the flowers lacking. The delivery of your order will be delayed, until we receive your confirmation or refusal.

2.7. Anonymity of the delivery: Our couriers do not know who placed the order and can not inform the recipient who sends the present. Should you wish the recipient to know that you have organized the surprise, please, write down your name in the gift card message field.