Order Returns

The current terms are integral part of the Terms and Conditions of Use of online flowers and gifts delivery shop BGFlorist.

5.1. Claims: In the rare cases, you might not be satisfied with our services, you can claim a partial or full refund of the amount paid for your order within 24h of its delivery. You can do that by sending us an e-mail with clearly expressed claim for compensation and all other details to support it at [email protected]. The e-mail must contain at least one photo of the product delivered.

5.2. Partial refund: When our customer support representatives receive the photo of the product delivered, they will estimate the amount to be refunded and will contact you back. The refund will be issued 24h after reaching an agreement with you.

5.3. Full refund: You can also receive a full refund of the amount paid for your order. In this case a courier of ours will visit the recipient and collect the delivered product. The refund will be issued 24h, after we have collected the product.

5.4. Claim right: A claim right has only the payer of the order. The order is refundable according to its payment method. An order paid with credit card can not be refunded by bank transfer etc.