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Privacy Policy
Confidentiality Declaration

The present Privacy Policy is integral part of the Terms and Conditions of flowers and gifts delivery shop BGFlorist.


4.1. General Terms
4.1.1. DNTrade LLP. undertakes to protect the personal data of its clients in compliance with the applicable data protection legislation. This Privacy Policy describes how we collect, process and protect our customers' personal information while visiting the website and / or using our services.
4.1.2 This Privacy Policy is part of the Terms and Conditions of this Website.


4.2. Data we may collect from you?
4.2.1. Personal information you provide by filling in forms on the website. This includes information provided during the registration and use of the website or when placing an order through the website.
4.2.2. A copy of any correspondence with you, should you contact us.
4.2.3. Details of the transactions you make through the website and the execution of your orders.
4.2.4. Details of your visits to the website, including your IP address.


4.3. Purpose of data processing
4.3.1. To register and give access to your account, to pay for the goods you have purchased and to deliver them.
4.3.2. To keep your language and currency preferences.
4.3.3. To fulfill our obligations due to the contracts between you and us, including the delivery of goods and processing of payments.
4.3.4. To promptly notify you of any changes in the status of your order or any problems with delivery.
4.3.5. To allow you to participate in interactive features on our website when you choose to do so.


4.4. IP addresses and Cookies
4.4.1. For the proper operation of the website, we use Cookies (files stored locally on your device). By activating the Cookies in your browser, you have agreed to our collection of Cookies for this purpose. We use the following types of Cookies: (i) Basic Cookies that are essential to providing access to our Website; (ii) Functional Cookies that are critical to the proper functioning of our Website (if these Cookies are banned, our Website may not work properly).
4.4.2. We use Google Analytics and Tawk.to that collect information about your IP address, the technologies you use, the pages you visit on our site, and your general behaviors. That data is stored on the servers of the aforesaid service providers and is beyond our control. Information about how these providers collect and store your information can be found on the relevant companies' pages.
4.4.3. Collecting Cookies can be suspended by resetting your browser. If you disable Cookies, the functionality of our platform may be restricted (i.e. in cases of important Cookies you may not have access to our Website).


4.5. Data sharing
4.5.1. By registering a profile on our website or by submitting a service order, you give us explicit consent to share your personal data with third parties, such as (i) each member of our group; (ii) partners providing services for the execution of your order.
4.5.2. We can share your data:
4.5.2.1. If we are required to disclose or share your personal data in order to comply with any legal obligation or to implement or apply our Terms and Conditions and other agreements; or to protect the rights, property or safety of DNTrade, our clients or other individuals. This includes the exchange of information with other companies and organizations to protect against fraud and reduce credit risk.
4.5.2.2. If the applicable legal provisions specifically allow the disclosure of personal data.


4.6. Data storage
4.6.1. You agree that the data we collect from you may be transferred and stored in a destination outside the European Economic Area (EEA). They may also be handled by non-EEA personnel working for us or one of our suppliers. Such staff may be involved, among other things, in executing your order, processing your billing information, and providing support services. By sending your personal data, you agree to this transfer, storage or processing. We will take all necessary steps to ensure that your data is processed correctly and in accordance with this Privacy Policy.


4.7. Security
4.7.1. We undertake to store your data in a secure manner. Therefore, we have implemented physical, technical and organizational measures and plans to protect and secure the data we have collected from you (but this does not exempt you from the obligation to take appropriate steps to protect your data). The purpose is to eliminate the unauthorized or unlawful processing of your personal data or the accidental, unauthorized or illegal entry, use, transfer, processing, copying, transmission, alteration, loss or damage to your data. Regardless of any effort to comply with the rules set out in the applicable legal regulations, it is not possible to guarantee the security of your data if it is transferred or transmitted in an insecure manner.
4.7.2. When a password has been submitted to you (or has been chosen by you) that allows you to access certain parts of the website, you are responsible for protecting this password's privacy. Please do not share your password with anyone.
4.7.3. Nonetheless, the transmission of information over the Internet is not completely protected. Once we receive your data, we will use strict security procedures and features to try to prevent unauthorized access.


4.8. Your rights
4.8.1 Once you sign in, you can edit or delete the data you provide (except your billing orders). You can completely cancel your registration or request a change of your data.
4.8.2. You have the right to access your information that we store. Your right of access may be exercised in accordance with applicable laws. However, when your claims are manifestly unfounded, excessive or recurring, we may:
4.8.2.1. Charge a reasonable fee, taking into account the administrative costs of taking action.
4.8.2.2. Refuse to take action on the request. 

4.8.3. If you believe your data has been processed illegally, contact us and we will work to resolve the issue. You have the right to complain to the Supervisory Authority, the Personal Data Protection Commission of the Republic of Bulgaria.

4.8.4. By using our Website and / or entering into a Contract you agree to process your personal data and ensure that it is accurate.